How can we help you?

The core features (baby tracking, vaccination calendar, growth charts, community) are free. There is a Premium subscription for unlimited AI assistant, 2 GB of photo storage and marketplace messaging — we offer the first 7 days free.

On iPhone: Settings → Apple ID (your name) → Subscriptions → Mom's Diary → "Cancel Subscription". After cancelling, your Premium access continues until the end of the current period.

In the app, follow Profile → Settings → Delete Account. Thirty days after a deletion request, all of your data is permanently deleted. If you change your mind within that period, you can log in again to recover your account. Alternatively, you can write to privacy@annedefteri.com.

Yes. In the app, under Profile → Settings → Download My Data, you can download a ZIP containing all of your data (baby, growth records, vaccines, your community content, etc.) in JSON format. This is covered by your rights under the GDPR.

On the login screen, tap the "Forgot my password" link. A reset link will be sent to your registered e-mail address. If you don't receive it, check your spam folder; if the problem continues, write to destek@annedefteri.com.

Yes. All sensitive health data (growth records, allergies, medications, emergency card) is stored on the server encrypted with AES-256. Private messages are end-to-end encrypted (libsodium/X25519). All traffic goes over TLS 1.3. See the Privacy Policy for details.

Yes. The app has a Family Sharing feature: send an invitation, and once it's accepted, your spouse or grandparents can access the same baby. There are three roles: admin (full access), editor (can add records) and viewer (view only).

No. The AI assistant and symptom checker are for informational purposes only. No answer replaces medical advice. For any health matter, always consult your pediatrician. In an emergency, call 112 (or your local emergency number).

iPhone (iOS 16 and later). The Android version is in development; when it's released, you'll be able to log in with your existing account.

Use the "Report" option in the menu at the top-right corner of the post or comment. Reports go through automatic AI moderation and manual review; if a rule violation is confirmed, the content is removed and the account may be suspended.

Apple retries for up to 16 days (grace period). During that time your Premium access continues. You only need to update your payment method in your Apple ID settings. If the payment still fails at the end of the period, your account moves to the free plan; your data is kept.

Mom's Diary is not a party to marketplace transactions; it is a listing platform between sellers and buyers. However, we take scam attempts seriously — write to destek@annedefteri.com with screenshots, and we will permanently ban the user in question.